Shipping policy

Shipping Policy

1. Order Fulfillment

Orders are processed after payment is confirmed. Once your order has been shipped, you will receive a shipping confirmation email, along with a tracking number when available.

2. Delivery Times

 

Estimated delivery times are listed on the product page and during checkout, based on the destination and selected shipping method. These times are provided for informational purposes only.

If no specific delivery date is provided, your order will be delivered no later than 30 days after the contract is concluded (Article L.216-1 of the Consumer Code). Delays may occur due to exceptional circumstances beyond our control (carrier, customs, weather conditions, holidays).

3. Shipping Costs

In the United States, standard shipping is free for all orders. Delivery is estimated to take 6 to 10 business days. No additional charges will be added after your order is confirmed.

4. Delivery Areas

We currently deliver to the United States. Other destinations may become available in the future; only those displayed during checkout are available.

5. Order Tracking

When a tracking number is available, it will be sent to you by email as soon as your order is shipped. If you have any questions about the status of your order, please email us at contact@diosea.com and include your order number.

6. Shipping Address

Please verify that the address you entered when placing your order is complete and accurate. DOISEA cannot be held responsible for any delays or failed deliveries due to an incorrect or incomplete address.

7. Damaged, Incomplete, or Missing Package

Upon receipt, check the condition of the package and, if there is any visible damage, file a claim with the carrier. If your package is damaged, incomplete, or has not arrived, please contact us as soon as possible at contact@diosea.com, attaching photographs if applicable: we will work with you to find a solution.

 

8. Contact

If you have any questions about delivery, please email us at contact@diosea.com.