Privacy Policy — DIOSÉA

Last updated: September 27, 2026

DIOSÉA operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the "Services"). DIOSÉA is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure practices described in it.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from that information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact information: Including your name, address, billing address, shipping address, telephone number, and email address.
• Financial information: Including credit card numbers, debit card numbers, bank account numbers, payment card information, banking information, transaction details, payment methods, payment confirmations, and other payment details.
• Account information: Including your username, password, security questions, preferences, and settings.
• Transaction information: Including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us: Including information you provide when contacting us, such as when submitting a customer service inquiry.
• Device information: Including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information: Including information about your interactions with the Services, such as how and when you access or interact with them.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you: Including when you create an account, access or use the Services, communicate with us, or otherwise provide us with personal information.
• Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
• From our service providers: Including when we engage them to provide certain technologies or to collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, including fulfilling our contract with you, processing payments and orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating and maintaining your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products based on your purchases.

This may include using personal information to make the Services more relevant and improve your overall experience.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail.

We may also display online advertisements for products or services on our Services or other websites, including advertisements based on products you previously purchased or added to your cart and other activities on the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide secure payment and shopping experiences, detect, investigate, or respond to fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you choose to create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other login credentials with anyone.

Communicating With You

We use your personal information to provide customer service, respond to your requests, deliver effective services, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws or respond to valid legal proceedings, including requests from law enforcement or government agencies.

We may also use your information to investigate or participate in civil discovery proceedings, potential or ongoing litigation, or other legal proceedings, as well as to enforce our terms and policies or investigate potential violations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy.

These circumstances may include:

• With Shopify, service providers, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping.
• With business and marketing partners to provide marketing services and deliver advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to request that we not share information about you for targeted advertising or marketing based on your online activities across different merchants and websites.
• With third parties at your direction or with your consent, such as when arranging product shipments or when you use social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with business transactions, such as a merger or bankruptcy filing, to comply with legal obligations, including subpoenas, search warrants, or similar requests, to enforce applicable terms or policies, or to protect and defend the Services, our rights, and the rights of our users or third parties.

Our Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them.

Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, to provide and improve the Services.

In addition, to protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify.

To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding Shopify's use of personal information for these purposes.

For more information about how Shopify uses your personal information and the rights available to you, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may be able to exercise certain privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with us or are not under our control, we recommend reviewing their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of those websites, including the accuracy, completeness, or reliability of information contained on them.

Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may be visible to other users of the Services or those platforms, without restrictions on its use by us or third parties.

Our inclusion of such links does not necessarily imply endorsement of the content, owners, or operators of those platforms unless otherwise stated on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction.

If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the information below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information belonging to individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

Additionally, information you send to us may not be secure during transmission. We recommend that you avoid using unsecured communication channels to provide sensitive or confidential information.

The length of time we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts or policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute, may apply only in certain circumstances, and, in some cases, we may deny your request as permitted by applicable law.

• Right to Access / Right to Know: You may have the right to request access to the personal information we hold about you.
• Right to Delete: You may have the right to request the deletion of personal information we hold about you.
• Right to Correct: You may have the right to request correction of inaccurate personal information we hold about you.
• Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, subject to certain circumstances and exceptions.
• Managing Communication Preferences: We may send you promotional emails. You can opt out of receiving them at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send non-promotional communications, such as information about your account or orders.

Additional Rights for Residents of the United Kingdom and European Economic Area

If you reside in the United Kingdom or the European Economic Area, subject to exceptions and limitations under applicable local law, you may have the following additional rights:

• Right to Object and Restrict Processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
• Right to Withdraw Consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent. Withdrawal of consent will not affect the lawfulness of processing carried out before your withdrawal.

You may exercise these rights using the options available through the Services or by contacting us using the details provided below.

For more information about Shopify's use of your personal information and the rights you may have, including rights related to information processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your requests, as required or permitted by applicable law.

In accordance with applicable law, you may designate an authorized agent to exercise your rights on your behalf.

Before accepting such a request, we will require the agent to provide proof that you have authorized them to act on your behalf. We may also require you to verify your identity directly with us.

We will respond to your request within the timeframes established by applicable law.

Complaints

If you wish to submit a complaint regarding how we process your personal information, please contact us using the details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us or to file a complaint with the relevant data protection authority in your region.

For residents of the European Economic Area, a list of relevant data protection supervisory authorities is available on the European Data Protection Board website.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or, where applicable, equivalent agreements issued by the relevant UK authority, unless the transfer is made to a country recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us by email at:

contact@diosea.com

For purposes of applicable data protection laws, DIOSÉA is the controller of your personal information.